Updates from INZ - Enhanced Immigration Online System Issues

Immigration New Zealand (INZ) has released a further update regarding ongoing issues affecting its enhanced Immigration Online system. We are sharing this information as a public service to assist applicants, employers, and families who may be impacted.

INZ has acknowledged that the recent system upgrade has caused disruption for some users, particularly when viewing, uploading, or processing documents. While most document upload issues have now been resolved, a small number of users are still experiencing difficulties.

INZ has confirmed that its technical teams continue working to fully resolve the remaining issues as quickly as possible.

Applications affected by this issue
INZ has advised that applicants may experience problems viewing letters or documents in the following online applications or forms:

• Phase 2, 2021 Resident Visas
• Accredited Employer Work Visa (AEWV) accreditations
• Accredited Employer Work Visa (AEWV) job checks
• Accredited Employer Work Visas
• Permanent Resident Visa
• Second or Subsequent Resident Visa
• Variation of travel conditions on a resident visa
• Transit Visa
• International Student Visa
• Most visitor visas

Current guidance for affected applicants
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If you started an application before 7 December 2025 and are experiencing submission issues, INZ recommends trying the following steps:

1. Remove the photo (face image), re-upload it, and attempt to submit the application again.
2. If the issue continues, remove all supporting documents, re-upload them, and try submitting again.
3. If the problem still persists, contact the Immigration New Zealand Customer Service Centre so your case can be escalated and further assistance provided.

INZ has also confirmed that applicants will not be disadvantaged while these technical issues are being addressed, and that additional time will be provided where necessary to respond to correspondence or visa-related requests.

We are not Immigration New Zealand, but as a licensed New Zealand immigration firm, we understand how disruptive system issues can be—particularly where visa expiry dates or time-sensitive applications are involved. If you are unsure how these issues may affect your application, seeking tailored guidance can help ensure your matter remains compliant and properly managed.

For the official INZ update, refer to Immigration New Zealand’s website.