Updates from INZ - 15 December 2025

This update is shared for public information only. Immigration Trust is a licensed immigration advisory firm and is not Immigration New Zealand (INZ).

Immigration New Zealand has advised that a recent system upgrade has caused issues for some online visa applications, meaning applicants may be unable to view letters or documents in their Immigration Online accounts.

Who May Be Affected
The issue may impact document visibility for:

• AEWV accreditation, job checks, and visas
• Resident and Permanent Resident Visas
• Second or Subsequent Resident Visas
• Visitor, Student, and Transit Visas
• Variations of travel conditions

What Applicants Should Do
If you cannot access your documents online:

• Contact Immigration New Zealand directly
• INZ can email your documents or advise how to respond while the issue is being resolved

Important Reminder
This issue affects document viewing only and does not automatically mean your application is delayed.

Immigration Trust is not INZ and does not control or manage INZ systems. This notice is provided as a public service to help applicants stay informed.

Source: INZ website