A client came to us after her previous immigration adviser told her to find someone else to work on her case.
The case officer was determined to decline her resident visa application. When Simon, our CEO, was asked to intervene, the case officer was about to make his decision before passing it to his technical adviser for the final decision.
As soon as Simon engaged, he requested the case officer's assessment notes and an extension to study her case. Even after his convincing letter with a logical argument, the immigration officer declined the resident visa application.
Simon knew that the decision by the case officer had room for mistake and advised the client to apply for a Resident Visa Appeal to IPT, which must be submitted within 42 calendar days.
The appeal was prepared by Simon carefully and submitted in time. Finally, after almost six months of waiting, the judges found that the immigration officer's decision was questionable. Her application was sent back to INZ for re-assessment by another immigration officer.
The client and Simon never met face-to-face during the whole process. It goes to show that as long as there is effective and clear communication, it’s certainly possible to achieve this wonderful outcome.