Due to some misunderstanding and some family issues, this client became unlawful. He was under a resident visa, but he, unfortunately, lost his passport and did not know what became of his resident visa.
To make things worse, he got caught by the police. Facing a potentially harmful deportation order, the client had to find legal help fast. With his passport lost and no proof that he had ever held a valid resident visa, the odds seemed stacked against him. Thankfully, when the police found out that he was once in possession of a valid resident visa, they advised him to seek for legal assistance which helped put his fears to rest.
After a search Google, the client eventually found our firm. Knowing it was the right one, he booked an appointment with our CEO Simon and requested a Section 61 assessment. During their meeting, while the client eagerly anticipated the outcome of their consultation, Simon asked him to wait until he obtained the necessary documents from INZ to accurately review what had happened thus far. The client trusted in Simon's professional advice and waited for his feedback.
As soon as the client engaged with us, Simon requested and got his files from INZ. Simon was able to find out what really happened with the client’s case. The client’s resident visa expired, so Simon worked with the client in preparing for his Permanent Resident Visa application with an explanation of what happened to his resident visa.
When the Covid-19 pandemic hit, many businesses were forced to reevaluate the way they operated. For us, this meant shifting to a completely remote working model. Although this was initially difficult to adjust to, we quickly found it more efficient and practical to communicate with our clients online with our advanced IT system. So even when the restrictions were lifted, our firm decided to continue with the no face-to-face meeting policy, which saves time and money while still providing clients with high-quality service.