As soon as he engaged with us for his 2021 Resident Visa, he was advised how to prepare documents and his application was prepared and submitted by Simon. His case officer came back for more information which was provided in time in full. The engagement was for full engagement which means his case was looked after from the beginning to the end. Finally, his 2021 resident visa was approved. Note: He and Simon never met face to face but managed to work together to achieve this excellent outcome.