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      • INZ1022-Additional Group Visa Application
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      • INZ1155-Group Transit Application
      • INZ1156-Additional Group Transit Application
      • INZ1027-Supplementary Form 补充表
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      • INZ1220-Supplementary Form
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      • INZ1012-Student Visa Application
      • INZ1014-Financial Undertaking for a Student
      • INZ1217-Verpflichtungserklärung über die finanzielle Unterstützung eines Studenten/Schülers Financial Undertaking for a Student
      • INZ1146-Form for Partners Supporting Partnership-Based Temporary Entry Applications
      • INZ1015-Work Visa Application
      • INZ1020-Application for a Variation of Conditions or a Variation of Travel Conditions
      • INZ1223-Working Holiday Scheme Second Work Visa Application
      • INZ1187-Performing Artists, Entertainers and Entertainment Industry Personnel Work Visa Application
      • INZ1113-Employer Supplementary Form
      • INZ1091-Talent (Arts, Culture and Sports) Sponsorship Form
      • INZ1190-Sponsorship Form for Religious Workers
      • INZ1198-Partnership-Based Temporary Visa Application
      • INZ1158-Work Visa Application for China Skilled Work Instructions
      • INZ1204-Request for Approval in Principle to Recruit Foreign Crew of Fishing Vessels
      • INZ1153-SSE/WHE Work Visa Application
      • INZ1212-Formal Notification of Crew Deserter
      • INZ1142-Application to Work for a Recognised Seasonal Employer
      • INZ1090-Employer Accreditation Application
      • INZ1112-Request for Approval in Principle
      • INZ1140-Application for Recognised Seasonal Employer Status
      • INZ1167-Supplementary Seasonal Employment Approval in Principle
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New Zealand Immigration News​

INZ Historic Complaints

20/7/2017

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Immigration New Zealand’s new Complaints and Feedback Policy and Process is now in effect.

Customers can use a new online form to submit a complaint, make a suggestion or provide feedback via here.

Representatives can lodge a complaint ‘on behalf of’ their clients via the online form.  All complaints will be acknowledged, registered and categorised by the Central Feedback Team.

Data on complaints will be collected and used as a source of learning.  The new Central Feedback Team will provide a quality assurance function for complaint responses.  The new policy includes a clear definition of a complaint and which complaints will be accepted into the process.  Complaints and feedback may, for example, be about:

  • service related issues such as timeliness in assessing an application, communication to customers, interactions with INZ staff etc.
  • matters to do with INZ processes, either in the context of an INZ decision or more generally
  • the content of immigration instructions or internal administration circulars (IACs)
  • INZ facilities/systems. 

Please note that complaints about service delivery must be made within six months of the date when the incident complained about happened or when the complainant first became aware of it.
Due to the transition from the previous process where no timeframe was stipulated, INZ has agreed that complaints about issues greater than six months in the past need to be submitted by 19 December 2017, six months after our policy and process came into effect. After that, historic complaints will not be accepted. 

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  • Home
    • Arabic
    • Chinese
    • Spanish
  • About Us
    • Executive Team >
      • Founder & CEO
      • Principal Consultant Lawyer
      • Client Manager
      • Office Manager
      • Intern
    • Specialist Team >
      • Professor Siah Ang
      • Fay Nie
    • Advisory Board >
      • Ming Lim-Pollard
      • Edwin Paul
      • Prabha Ravi QSM JP
      • Shan Ng
      • Amit Prasad
      • Dr Sarkaw Mohammad
      • Fang Yang
    • Contact
    • Disclaimer/Privacy Policy
  • Services
    • How we work
    • Immigration Matters >
      • Visitor Visa >
        • Covid Visa
      • Study Visa
      • Work Visa >
        • Changes to Essential Skills work visa
        • Short term changes to visa settings for temporary work visa holders in New Zealand
        • New Skills Match Report
        • Changes to Employer Assisted Work Visas
        • Post Study Work Visa
      • Interim Visa
      • SMC >
        • Possible questions from your case officer to your employer
        • List of ANZSCO occupations treated as an exception
        • SMC Assessment Service
      • Resident Visa
      • Parent Visa
      • Partnership Visa >
        • Partner Visa Case Assessment
      • Entrepreneur Work Visa
      • Entrepreneur Residence Visa
      • Variations of Conditions
      • Investor Visa
      • PPI >
        • PPI-Urgent Assessment Service
      • BONA FIDE
      • Reconsideration >
        • Reconsideration Assessment Service
      • Unlawful >
        • Residence and reporting requirements
      • Section 61 >
        • Section 61 Fee
        • Section 61 -2
        • Section 61 Assessment
      • Visa declined >
        • Declined Visa Assessment
      • Deportation
      • Medical Waiver >
        • Medical Waiver Assessment Service
      • Character Waiver >
        • Character Waiver Assessment
      • Appeal Review
      • Ministerial Intervention >
        • Ministerial Intervention Assessment Service
      • Complaint to INZ >
        • Report to INZ
      • Employer Assistance
      • Fees
    • Education >
      • RoadShow >
        • Jakarta-Indonesia >
          • Jakarta-Free
        • Hanoi-Vietnam
      • Support Package
      • Cost
    • Payment >
      • Terms and Conditions
    • New Zealand Immigration News
  • Forms & Guides
    • New Zealand Immigration Forms >
      • Online Fillable New Zealand Immigration Forms
      • INZ1017-Visitor Visa Application
      • INZ1111-Visitor Visa Application for Auckland Region Applicants
      • INZ1189-Tourist Business Visitor Visa Application
      • INZ1172-Temporary Retirement Category Visitor Visa Application
      • INZ1205-Additional Dependants for a Visitor Visa
      • INZ1083-Guide for Visitors Arriving by Yacht
      • INZ1021-Group Visa Application
      • INZ1022-Additional Group Visa Application
      • INZ1025-Sponsorship Form for Temporary Entry
      • INZ1019-Transit Visa Application
      • INZ1155-Group Transit Application
      • INZ1156-Additional Group Transit Application
      • INZ1027-Supplementary Form 补充表
      • INZ1188-China Tourist Visitor Visa Application
      • INZ1220-Supplementary Form
      • INZ1177-Military Visa Application
      • INZ1012-Student Visa Application
      • INZ1014-Financial Undertaking for a Student
      • INZ1217-Verpflichtungserklärung über die finanzielle Unterstützung eines Studenten/Schülers Financial Undertaking for a Student
      • INZ1146-Form for Partners Supporting Partnership-Based Temporary Entry Applications
      • INZ1015-Work Visa Application
      • INZ1020-Application for a Variation of Conditions or a Variation of Travel Conditions
      • INZ1223-Working Holiday Scheme Second Work Visa Application
      • INZ1187-Performing Artists, Entertainers and Entertainment Industry Personnel Work Visa Application
      • INZ1113-Employer Supplementary Form
      • INZ1091-Talent (Arts, Culture and Sports) Sponsorship Form
      • INZ1190-Sponsorship Form for Religious Workers
      • INZ1198-Partnership-Based Temporary Visa Application
      • INZ1158-Work Visa Application for China Skilled Work Instructions
      • INZ1204-Request for Approval in Principle to Recruit Foreign Crew of Fishing Vessels
      • INZ1153-SSE/WHE Work Visa Application
      • INZ1212-Formal Notification of Crew Deserter
      • INZ1142-Application to Work for a Recognised Seasonal Employer
      • INZ1090-Employer Accreditation Application
      • INZ1112-Request for Approval in Principle
      • INZ1140-Application for Recognised Seasonal Employer Status
      • INZ1167-Supplementary Seasonal Employment Approval in Principle
      • INZ1178-Partnership Support Form for Residence
      • INZ1141-Application for an Agreement to Recruit
      • INZ1197-Entertainment Industry Accreditation Application
      • INZ1227-Labour Hire Employer Accreditation Application
      • INZ1000-Residence Application
      • INZ1000-Online Fillable Form
      • INZ1202-Parent Category Expression of Interest Form
      • INZ1206-Parent Category Residence Application
      • INZ1024-Sponsorship Form For Residence
      • INZ1100-​Expression of Interest Form
      • INZ1094-Refugee Family Support Category Tier One Sponsor Registration Form
      • INZ1103-​Expression of Interest Form Child Supplement
      • INZ1170-Parent Retirement Category Residence Application
      • INZ1192-Refugee Family Support Category Tier Two Sponsor Registration Form
      • INZ1175-Application from a Resident or Former Resident Visa Holder
      • INZ1001-Additional Dependants for Residence in New Zealand
      • INZ1115-Skilled Migrant Category Application for Residence
      • INZ1222-Entrepreneur Work Visa Application
      • INZ1056-Entrepreneur Residence Application
      • INZ 1242-Partner and Child Resident Visa Declaration Form
      • INZ 1241-Partner and Child Temporary Visa Declaration Form
    • New Zealand Immigration Guides >
      • INZ 1199 Partnership-Based Temporary Visa Guide
      • INZ1016 Work Visa Guide
    • New Zealand Visa Applications Fee
    • Exceptions to NZ border closure
    • New Zealand Visa Processing Time
    • New Zealand Visa Prevent Delays
    • New Zealand Police Certificate
    • Visa Photos
  • Feedback
    • Section 61 More examples
    • Section 61 More examples3
    • Section 61 More examples2
    • Section 61 More examples4
    • Section 61 Feedback
    • Section 61 Feedback 2
    • Successful Partner Visa Case
    • Successful Partner Visa Case-2
    • Successful Partner Visa Case-3
  • Appointment
    • Appointment-Overseas
    • Ask a question
    • Urgent Case
    • Free Assessment